Potential DNS problems for some areas

» View Event Details | Created Mon, 08 Dec 2025 07:42:00 +0000

Post-Mortem

Our third-party DNS provider experienced DNS service disruptions across multiple global servers. which has now been stabilised, and all Cyclr instances are now functioning as expected. We continue to work closely with the provider to complete a full root-cause analysis.

Disruption to transactions looks to have been minimal. Analysis is ongoing and we will be reaching out to any impacted partners directly

Posted: Tue, 09 Dec 2025 09:37:00 +0000

Resolved

The DNS issues have been resolved by our provider - we are awaiting their RCA

For affected users, this may have result in intermittent or failed access to the Cyclr application and related resources. Depending on your setup, some API calls or webhook traffic routed via these domains may also have be impacted.

If you have any questions or require further assistance, please log a ticket with us at help@cyclr.com or https://support.cyclr.com/.

Posted: Mon, 08 Dec 2025 16:16:00 +0000

Update

We are currently awaiting the results of our DNS provider’s investigation and will update this incident as soon as additional information becomes available.

Posted: Mon, 08 Dec 2025 13:04:00 +0000

Investigating

We are investigating a potential DNS issue that my be affecting some services for some customers

Posted: Mon, 08 Dec 2025 07:42:00 +0000