» Published on Mon, 08 Dec 2025 07:42:00 +0000

• Post-Mortem

  Our third-party DNS provider experienced DNS service disruptions across multiple global servers. which has now been stabilised, and all Cyclr instances are now functioning as expected. We continue to work closely with the provider to complete a full root-cause analysis.

  Disruption to transactions looks to have been minimal. Analysis is ongoing and we will be reaching out to any impacted partners directly

  » Updated Tue, 09 Dec 2025 09:37:00 +0000

• Resolved

  The DNS issues have been resolved by our provider - we are awaiting their RCA

  For affected users, this may have result in intermittent or failed access to the Cyclr application and related resources. Depending on your setup, some API calls or webhook traffic routed via these domains may also have be impacted.

  If you have any questions or require further assistance, please log a ticket with us at help@cyclr.com or https://support.cyclr.com/.

  » Updated Mon, 08 Dec 2025 16:16:00 +0000

• Update

  We are currently awaiting the results of our DNS provider’s investigation and will update this incident as soon as additional information becomes available.

  » Updated Mon, 08 Dec 2025 13:04:00 +0000

• Investigating

  We are investigating a potential DNS issue that my be affecting some services for some customers

  » Updated Mon, 08 Dec 2025 07:42:00 +0000