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Event History

February 2022

US Transaction Processing

» View Event Details | Created Thu, 17 Feb 2022 12:00:00 +0000

Resolved We experienced an issue with one of the Cyclr Job Schedulers on the US Instance that resulted in its system clock being set to a time in the future. This resulted in Cycles that retrieved new and updated data not retrieving any data, and for some Account Connectors not to correctly obtain new Access/Refresh Tokens. We completed resolving these issues at 12:35 GMT with Cycle LastSuccessfulRunDates being set correctly so that no data should have been missed, and Access/Refresh Tokens being adjusted so that new Tokens would be retrieved.
Posted: Thu, 17 Feb 2022 12:00:00 +0000

EU System Maintenance

» View Event Details | Created Sun, 27 Feb 2022 08:00:00 +0000

Scheduled We will be performing system maintenance on Sunday Feb 27th 2022 between 08:00 and 12:00 UTC. No data will be impacted during this process, however any changes you make within the web application and Cyclr API during this period will not be processed. If you have any queries, please get in touch with Cyclr support.
Posted: Sun, 27 Feb 2022 08:00:00 +0000

US Transaction Processing

» View Event Details | Created Thu, 03 Feb 2022 10:44:00 +0000

Resolved We experienced an issue with one of the Cyclr Job Schedulers on the US Instance that resulted in its system clock being set to a time in the future. This resulted in Cycles that retrieved new and updated data not retrieving any data, and for some Account Connectors not to correctly obtain new Access/Refresh Tokens. We completed resolving these issues at 17:01 GMT with Cycle LastSuccessfulRunDates being set correctly so that no data should have been missed, and Access/Refresh Tokens being adjusted so that new Tokens would be retrieved.
Posted: Thu, 03 Feb 2022 10:44:00 +0000

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