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Event History

September 2022

UK Synchronous Webhook Processing Delays

» View Event Details | Created Thu, 22 Sep 2022 13:30:00 +0000

Resolved A part of our UK Shared Instance's infrastructure that is involved in processing Transactions had encountered an error shortly before 13:53 on Thursday 22nd September. This was resolved within 5 minutes of us being alerted, but unfortunately had resulted in a backlog of Transactions which caused a delay of around 30-40 minutes before Webhook Transactions processing resumed normally
Posted: Thu, 22 Sep 2022 13:30:00 +0000

EU - Delay in Cycles Running

» View Event Details | Created Fri, 23 Sep 2022 14:29:00 +0000

Resolved Some EU customers may have seen delayed Cycles around 10:45UTC. This was due to a misconfigured job server instance which has now been resolved.
Posted: Fri, 23 Sep 2022 14:29:00 +0000

US - Delay in Cycles Running

» View Event Details | Created Fri, 23 Sep 2022 06:30:00 +0000

Resolved Some US customers may have seen delayed Cycles around 05:00UTC. This was due to a misconfigured job server instance which has now been resolved.
Posted: Fri, 23 Sep 2022 06:30:00 +0000

US - Delay in Cycles Running

» View Event Details | Created Tue, 20 Sep 2022 08:00:00 +0000

Resolved Some US customers may have seen delayed Cycles on the 20th. This was due to a unforeseen issue caused by the remediation work carried out on the 19th. This is now resolved. No data was effected during this time.
Posted: Tue, 20 Sep 2022 08:00:00 +0000

US - Delay in Cycles Running

» View Event Details | Created Mon, 19 Sep 2022 17:30:00 +0000

Resolved A scheduling issue been identified and rectified. Cycles are now running normally. No data was affected during this period.
Posted: Mon, 19 Sep 2022 20:20:00 +0000

UK console - Intermittent issues

» View Event Details | Created Sun, 11 Sep 2022 15:50:00 +0000

Resolved A faulting web server has been identified and redeployed. No data has been affected.
Posted: Sun, 11 Sep 2022 16:08:00 +0000

US console - Intermittent issues

» View Event Details | Created Fri, 09 Sep 2022 08:39:00 +0000

Resolved The issue has been isolated and resolved. A minor feature update was causing intermittent connectivity loss in the web console. We have rolled this feature back pending a fix. No data was affected during this time.
Posted: Fri, 09 Sep 2022 11:16:00 +0000

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